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General Terms and Conditions of POLO.horse

1.     Preamble

2.     Offers on POLO.horse

3.     Use of POLO.horse

4.     Registration of a User Account

5.     Content on POLO.horse

6.     Granting of Rights Concerning Posted Content

7.     Indemnity

8.     Ads on POLO.horse

9.     Additional Services for Ads

a)     Additional Chargeable Services

(1)    Scope of Services

(2)    Termination

b)     Premium (Plus)

(1)    Scope of Services

(2)    Termination

10.    Termination

11.    Prices

12.    Trial Offers

13.    Invoicing and Payment

14.    Default in Payment

15.    Right of Withdrawal

16.    Liability

17.    Information on Dispute Settlement

18.    Place of Jurisdiction

19.    Amendment of these Terms and Conditions

20.    Final Provisions

1.Preamble

1.1. The company “POLO.horse” is a JS Internet BV company (hereinafter referred to as: “POLO.horse”) and provides services, including this website (hereinafter referred to as: “Products”), under the following terms and conditions, which are deemed to be binding in the relationship between the User and POLO.horse upon visiting this website and/or upon purchasing/using the Products, and with explicit consent. Besides governing the relationship between POLO.horse and the User (hereinafter referred to as the: “User”), whether or not the User has registered with the portal, the following terms and conditions also govern the relationship among Users.

1.2. The portal may only be used by legal entities, incorporated partnerships and natural persons of full legal capacity.

1.3. It may be the case that POLO.horse offers certain goods and services under special conditions only. However, POLO.horse will explicitly point this out to the User in good time before he or she concludes the contract. In the individual case concerned, the special conditions will then apply in addition to these terms and conditions. In the event of overlap, the special conditions shall take precedence.

1.4. POLO.horse hereby expressly objects to any reference to one’s own terms and conditions. The conflicting terms and conditions of a User shall be valid only if POLO.horse agrees to their validity in writing.

2.Offers on POLO.horse

POLO.horse provides offers involving various information services and other services. These services include the provision of content, such as data, texts, graphics, drawings, photos, films, links, other information and content, as well as the option to post own content, especially ads, comments, photos and texts. In addition, POLO.horse offers editorial content on the topic of polo horses as well as references to external (polo)horse-related content. POLO.horse also can provide Users with a classified directory.

3.Use of POLO.horse

3.1. Both free and chargeable services may be available on the online platform. All chargeable services are marked as such.

3.2. The services available on the online platform may also include services of third parties to which POLO.horse merely facilitates access. Additional rules or terms that deviate from these terms and conditions may apply to the use of such services – which are marked as services of third parties in each case.

3.3. The User has no entitlement to the continuity or expansion of free services and content.

3.4. POLO.horse is entitled at all times to change services provided for free on the online platform; to provide new services free of charge or for payment; and to stop providing free services. In this connection, POLO.horse will take into account the legitimate interests of Users in each case.

3.5. POLO.horse restricts its services at times, if need be, to prevent capacity limits from being reached, to ensure the security or integrity of servers, or to implement technical measures. POLO.horse will take into account the legitimate interests of Users, for example by announcing scheduled maintenance work.

3.6. Users may only use the contact details of other Users, which are accessible via the online platform, for private purposes. It is therefore prohibited, for example, for a User’s data to be used by employers, recruitment agencies, employment agencies or public or private educational institutions for the purpose of collecting personal data. Promotional use is also forbidden, unless a direct reference is made to a posted ad. It is forbidden for Users to edit, change, translate, show, present, publish, exhibit, duplicate or disseminate, in whole or in part, content provided on the online platform, with the exception of content that they themselves have posted. It is also forbidden to delete or change copyright notices, logos and other marks or proprietary notices.

3.7. Any use aimed at exploiting the applications, services and content offered on this online platform for business, commercial or other profitable purposes other than the purposes provided on the online platform is forbidden. In particular, it is not permitted to frame this online platform or individual aspects of it.

3.8. Content provided on the online platform may not be copied, disseminated or otherwise made available to the public without the right holder’s consent – with the exception of cases permitted by law or where contractually stipulated. As such, it is also forbidden to use computer programs that automatically read data, such as crawlers.

3.9. For some services, it may be necessary for the User to download an application or web based application system (hereinafter referred to as an: app), provided free of charge by POLO.horse, and install it on his or her mobile or other device. To do this, the User may have to register with the app store of the relevant operating system vendor (e.g. Apple App Store). POLO.horse is entitled to make adjustments to the provision of services that require a new app or an update of the app to be downloaded in order to continue using the services, insofar as this is reasonable for the User.

3.10. Data backup is not the subject matter of the contract. POLO.horse may, but need not, back up data such as the texts and photos contained in ads.

4.Registration of a User Account

4.1. The User is required to register a user account, such as under “My POLO.horse”, in order to utilize certain services or to purchase certain products. This can be done, for example, by completing a registration form on the POLO.horse website. Following the submission of the registration form, POLO.horse may request confirmation of the email address by clicking on a confirmation link that the User will receive in an email sent by POLO.horse.

4.2. As a general rule, it is possible to register a user account for free, unless otherwise agreed. Gratuitousness does not apply to Premium (Plus) upgraded or subscription accounts (see point 9).

4.3. The User is required to provide data truthfully and fully during registration, especially his or her first name and last name. It is not permitted to use abbreviations, initials, pseudonyms, or invented names.

4.4. If the User’s data change after having registered an account, he or she shall update the details immediately or, if this is not possible, notify POLO.horse of the changes immediately.

4.5. During the registration process, the User sets a password within the framework of the possibilities offered by POLO.horse. The User shall keep the chosen password secret and keep it protected from access by third parties. It is not permitted to share the password with third parties. If the User mislays his or her password, or discovers or suspects that his or her password is being used by a third party, he or she must notify POLO.horse to this effect immediately. The User may adapt and change the password in his or her user account at any time. It is recommended to change passwords regularly.

4.6.POLO.horse reserves the right to reject the registration of the User without giving any reason. The contract between POLO.horse and the User comes into effect upon confirmation of registration or upon receipt of a message stating that registration is complete. The User and POLO.horse therefore agree that a contract shall come into being even without the User’s signature.

4.7 POLO.horse may make further use of the online platform dependent on the User confirming his or her registration to the online platform within a specific period not exceeding 72 hours, even after the contract has come into being. POLO.horse may especially request this if there are doubts as to the identity of the User. POLO.horse will inform the User of the need to confirm his or her registration on the online platform and/or by sending an email to the email address provided during the registration process.

4.8. The User may only create one free user account. Likewise, only one free user account per household (an economic group composed of several persons living together) may be created. It is only permitted to create a further account with the approval of POLO.horse. It is not permitted to circumvent this limitation, particularly by using different data. By registering, the User affirms that he or she has no other user account on the online platform of POLO.horse and that he or she has not been excluded from its use. User accounts are not transferable.

5.Content on POLO.horse

5.1. Users are given the opportunity to post content (texts, images, video or other files) themselves in the context of offers. The User is solely responsible for any content he or she posts on the online platform, including any uploaded files, whether public or private. Users may not post content that violates applicable law, infringes the rights of third parties, violates the principles of the protection of minors or transgresses standards of public decency. It is forbidden to specify value added service numbers (in particular 0900 and 0137 numbers).

5.2.The User undertakes in particular not to post and/or leave posted and/or use in the context of communication any of the following content:

Links to other websites or sales platforms; this applies even if only the address is named, without an active link;

Content of an offensive, threatening, slanderous, harassing, objectionable, pornographic, abusive, racist or xenophobic nature, or content that glamorizes and incites violence;

Content that portrays material exclusively or only under another company name, brand name or other trade name or registered mark, unless the User has the right to publish such content;

Content containing the personal data of other Users or third parties;

Content that has already been deleted or blocked;

Content that is false and

Content that serves the purpose of advertising for commercial purposes, and especially for other websites and internet services.

5.3. It is also forbidden for the User to:

Send junk mail, spam mail or chain letters.

Call for rallies of any political orientation.

Harass other Users, for example by personally contacting them several times without or against the will of the other User, or promote or support such harassment.

Deliberately disrupt dialogue between other Users.

Pretend to be somebody else.

Link to other websites that breach these conditions.

5.4.POLO.horse is entitled to block, delete or refuse to use content that breaches these terms and conditions. POLO.horse shall not lose its entitlement to remuneration with regard to such services.

5.5. The User has no entitlement to the posting, unblocking or reposting of content. Regardless of these measures, POLO.horse reserves the right to terminate the contractual relationship.

5.6. If third parties or Users draw the attention of POLO.horse to unlawful or otherwise objectionable content, POLO.horse is entitled to block such content immediately and without informing the User beforehand. POLO.horse shall not lose its entitlement to remuneration with regard to such content.

5.7. If files are uploaded with content showing one or more other persons besides the User, the file may only be uploaded and linked with the prior consent of those persons.

5.8. Once a file has been uploaded, it can be removed or replaced by the User who uploaded the file at any time with future effect.

5.9. Users shall observe applicable statutory regulations with regard to content design (for example, any requirement there may be for provider identification “Legal Notice”).

6.Granting of Rights Concerning Posted Content

6.1. The User grants POLO.horse a worldwide, non-exclusive, transferable, royalty-free right to use in any way any and all of the content he or she has posted, including uploaded files, in particular for the storage, duplication, dissemination and communication to the public, also outside the online platform, such as in print media.

6.2. The transfer of the rights of use therefore also applies for use in other media and formats, such as newspapers, as well as in advertisements. POLO.horse is in particular entitled to use posted content itself and/or by way of third parties, for example by incorporating some or all of the posted content into other websites (e.g. social media), apps, emails, and in print, radio and TV marketing campaigns.

6.3. The User permits POLO.horse to edit, redesign and translate posted content. This particularly applies in order to adapt posted content to the formats and presentation required to be able to use the content, to translate it or to improve the quality of the content. POLO.horse is also entitled to publish advertisements in or close to content posted by the User.

6.4. The rights of use shall be transferred free of charge by the User. POLO.horse is entitled to transfer to third parties, whether for payment or without payment, the rights of use that have been transferred to it. The legitimate interests of the User will be taken into account when transferring rights of use.

6.5. The rights of use shall be transferred permanently and irrevocably to POLO.horse by the User.

6.6. POLO.horse will transfer the right of use in such a way that material may be used without a copyright notice. The User assures that he or she may grant such rights.

 

7. Indemnity

7.1. The User indemnifies POLO.horse from all and any claims of third parties and other Users lodged against POLO.horse due to content posted on the online platform by the User, including uploaded files, in the case that the User is responsible for the infringement. The indemnity covers, in particular, the cost of any legal defence that may be necessary, as well as compensation for damages.

7.2. In the event of claims against POLO.horse, the User is required to make available immediately, truthfully and fully, all information that POLO.horse requires in order to examine the claims and defend itself.

 

8. Ads on POLO.horse

8.1. POLO.horse also provides an ad platform where Users may post ads containing descriptions, photos and contact details. Users can browse the database of listed offers and view ads. Users can also contact them by using the phone number provided or email address. Users also have the possibility to flag certain ads in a personal user account (“Add to favorites list”), in order to retrieve them later.

8.2. With regard to the ad platform, POLO.horse merely provides technical services for handling Users’ offer management, and shall not itself be a party to any contracts subsequently concluded between Users.

8.3. The scope of services offered free of charge is determined by the actual offer on the online platform. Details about the services are set out on the online platform. The scope of services of chargeable services, which are, in particular, use of the platform as a Premium (Plus) subscriber customer or for individual ads and additional services, is set out separately in point 9 of these General Terms and Conditions.

8.4. POLO.horse endeavors to ensure appealing ads. Users are therefore required to accurately describe posted ads, and especially to state any known shortcomings or health issues. The User shall check the ads that he or she has posted at fourteen-day intervals to ensure that the details are up to date. If the subject of an ad has been sold or is otherwise no longer available for sale, the ad shall be deleted from POLO.horse immediately.

8.5. It is not permitted to offer several horses bundled together as a package in a single ad; they must be advertised individually. A horse may only be advertised once. This is also the case when an ad has already been placed by a third party. It is only permitted to post ads where the User is capable of concluding a legally enforceable contract on the purchase without delay.

8.6. The User may only post ads in accordance with the predefined classifications and categories, e.g. under the classified ads. In addition, it is not permitted to post content with the aim of promoting one’s own or third-party sales or procurement of goods or services (advertising). In particular, it is not permitted to offer services and goods that do not fall under the predefined classifications and categories.

8.7. Offers may only be posted in one’s own name for items belonging to the User; they may not be posted for third parties.

8.8. The User undertakes in particular not to post any of the following content and/or to keep such content posted and/or to use such content in communications:

Multiple goods and/or services within one ad, especially also bundled offers;

Multiple listings of the same goods and/or services within a category;

Ads containing goods and/or services that are no longer available for sale.

 

9.Additional Services for Ads

The following conditions apply additionally for certain POLO.horse services that are provided for a fee. If these conditions overlap or contradict the above, the following more special conditions shall take precedence. These services require an internet connection and a valid email address that third parties can use to invoice the User for costs. POLO.horse has no influence on this.

 

a)Additional Chargeable Services

POLO.horse can give Users the possibility to purchase various additional options for his or her ad. These additional options either create the possibility to post an ad (e.g. additional ads with a user account that facilitates only a certain number of free ads) or improve the ad options (e.g. special listing options by highlighting search results).

The following conditions apply additionally to these services:

(1) Scope of Services

The scope of services arises from the currently applicable price list. In this connection, additional options are always bound to a specific ad, unless otherwise agreed. When the posted ad expires (following deletion or the expiration of three months, unless otherwise agreed), the possibility to use the additional service also ends. The User is forbidden to circumvent this by changing the ad details.

(2)Termination

Termination is not required because the additional option expires automatically upon the expiry of the ad.

b)Premium (Plus) ( subscriptions)

POLO.horse gives Users the possibility to act as Premium (Plus) customers. Premium (Plus) customers receive a variety of benefits when posting ads on POLO.horse.de. The use of POLO.horse as a Premium (Plus) customer is subject to a charge in accordance with the currently applicable price list, unless otherwise agreed.

The following conditions apply additionally to these services:

(1)Scope of Services

The scope of services arises from the currently applicable price list. In particular, unlimited ads are possible, taking into account point 8. of these conditions. Premium (Plus) accounts are non-transferable, and may not be used by several Users, except where it is used by representatives of the User.

(2)Termination

The contract for Premium (Plus) benefits is concluded for an indefinite period, and has the minimum contract term as agreed in each case. Where no minimum contract term was agreed, it shall be three months. The contract can be terminated at the end of the relevant contract month within the agreed notice period. Where no period of notice has been agreed, it shall be three months. The minimum contract term agreed in each case and the period of notice are displayed in the user account. Termination shall be made by the User in text form. In the case of trial offers for Premium (Plus) customers, it is also possible to terminate the contract by clicking the “I want to terminate my premium subscription” button. POLO.horse may terminate the contract in written or text form. If the contract for Premium (Plus) benefits is not terminated within the specified time, the contract for Premium (Plus) benefits will be extended by the agreed period in each case. Where no period was agreed, the contract for Premium (Plus) benefits will be extended by twelve months in each case.

 

10.Termination

10.1. In the absence of a more specific arrangement, the User may at any time terminate contracts for free services with POLO.horse at the end of the calendar month by giving fourteen days’ notice; contracts in the context of a trial offer may be terminated at any time. An appropriate declaration in text form to POLO.horse or – where stipulated – a declaration via a termination function on the POLO.horse website suffices to terminate the contract.

10.2. POLO.horse may at any time terminate the contract in written or text form at the end of the month by giving fourteen days’ notice. This may be effected in written or text form.

10.3. Termination for good cause remains unaffected by the above periods of notice.

10.4. POLO.horse is in particular entitled to terminate the contract without notice for good cause if:

The User provided incorrect information during the registration process;

Several user accounts were used by one User;

Trial offers were used several times by the User;

The login details have been lost or there are grounds to suspect their misuse by a third party;

The User misuses the services of POLO.horse or the online platform;

The User violate the rights of third parties in connection with the use of the online platform;

The User has repeatedly received negative feedback, endangering the community of Users and their trust in this online platform, making it appear necessary to block the account in order to protect the other Users or safeguard their interests;

The User has breached these General Terms and Conditions in any other way.

10.5. Upon termination of the contract, the User’s profile and all of the User’s personal data on the online platform will be permanently removed within 7 days – or blocked if there are retention requirements. Contributions and content that the User made accessible to third parties or other Users before the termination of the contract, such as photos, comments and posts, will not be deleted. Such content will continue to be available, together with the date of publication, albeit without stating the User’s name. Data required to assert claims under civil or criminal law against the User will not be deleted either, insofar as these claims are in effect upon termination of the contract, nor will the data required for settlement (insofar as the User used chargeable services).

10.6. In the event of a termination by POLO.horse, the User is forbidden to re-register with the online platform.

10.7. If the termination by POLO.horse is based on a culpable breach of duty on the part of the User, POLO.horse may, in the case of existing fee-based contracts requiring a user account, claim damages amounting to the remaining fee up until the next ordinary right to terminate, which POLO.horse may, according to these terms and conditions, declare due in full at any time. This shall not apply if the User proves that no damages – or considerably lower losses – were incurred.

 

11.Prices

11.1. The polo horse ad prices referred to are final prices, including applicable VAT. Prices are governed by the currently applicable price list, which is available at a direct link on the home page. Prices are changed by changing the price list available on the internet. The new prices apply when the new price list is available on the internet.

11.2. Additional costs may be incurred due to internet connections. Where such costs are incurred, they shall be paid to the relevant internet provider. The amount will depend on the rate selected by the User. POLO.horse has no influence on the amount.

 

12.Trial Offers

Trial offers are applicable to new customers only. New customers are Users who did not have any contractual relationship with POLO.horse prior to accepting the trial offer and, in particular, have never before tested the services provided by POLO.horse. If a User gains unauthorized access to a trial offer (e.g. by re-registering or by giving false information), POLO.horse is entitled to immediately block the user account and to claim the normal charges applicable in the absence of conditions for new customers up until the next ordinary right to terminate the contract.

 

 

 

13.Invoicing and Payment

13.1. Invoices for all chargeable services to (Premium Plus) customers will be sent by email.

13.2. Subscriptions: The contractually agreed fee is payable by Premium (Plus) customers on the first work day of the calendar month for the previous calendar month (or part thereof). Otherwise, the contractually agreed fee is payable in advance, and at no charge to POLO.horse, immediately after invoicing. In the case of SEPA Direct Debit payments, the account will be debited within two work days of placing the invoice in the user account on POLO.horse.de or sending it via email. Premium (Plus) customers will be informed of the debit date in the invoice. The period for informing the User beforehand about the debit date is shortened to two days.  ( ik zou creditcard subscription payment doen, en Sepa direct debit, via payment provider. makkelijker)

13.4. one time Payments:  for single ads may be made by SEPA Direct Debit, PayPal (not for Premium (Plus) customers) or credit card.

13.5.In the case of SEPA Direct Debit payments, the User shall bear any costs arising as a result of the return of a payment due to insufficient funds or due to the User having provided incorrect bank details.

 

14.Default in Payment

14.1. In the event of a default in payment by the User, POLO.horse is entitled to stop providing the service and, in particular, to block the User’s ads. The requirement to pay the fee continues to apply during the period of discontinued service provision due to the default in payment. In the event of a default in payment, POLO.horse is entitled to claim statutory default interest and other damage caused by delay and, in particular, commission third parties to collect the payment.

14.2. If the User

a) defaults on payment of the fee, or a large part thereof, for two consecutive months or

b) defaults on payment of the fee over several months, with the amount in default being equivalent to the fee for two months, POLO.horse may terminate the contractual relationship without notice.

14.3. In the event of termination, the User is required to pay damages amounting to the remaining fee up until the next ordinary right to terminate, which POLO.horse may, according to these terms and conditions, declare due in full at any time. This shall not apply if the User proves that no damages – or considerably lower losses – were incurred.

14.4. If the User is blocked due to a default in payment, POLO.horse is entitled to request an activation fee in accordance with the price list.

14.5. Reminder fees are incurred in accordance with the price list.

 

15. Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

If you are a consumer  i.e. a natural person who enters into a legal transactions for purposes that predominantly are outside his or her commercial or independent professional activity, the following right of withdrawal applies to you:

Information on the Right of Withdrawal

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days, starting on the day when the contract was concluded.
To exercise your right of withdrawal, you must notify us (POLO.horse) by email on support@polo.horse of your decision to withdraw from this contract by making a clear declaration to this effect.
You may, but need not, use the attached specimen withdrawal form below to do so.

In order to observe the withdrawal period, it suffices to send the notification of your exercise of the right of withdrawal before expiry of the withdrawal period.

 

Consequences of Withdrawal

If you withdraw from this contract, we shall repay to you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you chose a different type of delivery to the cheaper, standard delivery we offer) immediately and at the latest within fourteen days of the day on which we received the notification of your withdrawal from this contract. We shall use the same means of payment for making this repayment that you used for the original transaction, unless otherwise explicitly agreed with you;

we shall under no circumstances charge you a fee for this repayment.

If you requested the services to start during the withdrawal period, you shall pay us a reasonable amount which is in proportion to the extent of the service already provided up to the point when you notified us that you would exercise your right of withdrawal from this contract in comparison with the total extent of the services provided for in the contract.

 

Withdrawal form template

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To: POLO.horse , Netherlands, email: support@polo.horse

 

I/We (*) hereby withdraw from the contract concluded with me/us (*) for the purchase of the following items (*) / performance of the following service (*):

 

Ordered on (*) / received on (*):

Consumer’s/Consumers’ name:

Consumer’s/Consumers’ address:

 

 

Consumer’s/Consumers’ signature (only in the case of notification on paper)

Date

(*) delete as appropriate.

 

16.Liability

16.1. Any liability is excluded.

16.2. POLO.horse can not be held responsible/liable for incorrect information submitted by his (registered) sellers on the website or in communications to the potential buyers (users/website visitors).
16.3. POLO.horse can not be held responsible/liable for incorrect information submitted by users/website visitors (potential buyers) to (registered) sellers.

16.4. In the event of a shortcoming, Dutch law applies.

 

17. Place of Jurisdiction

If the User is a merchant within the meaning of the Dutch Commercial Code, a legal entity under public law or a fund under public law, the exclusive – also international – place of jurisdiction for all disputes arising directly or indirectly from this contractual relationship is the place of business of POLO.horse which in this case is the Netherlands. However, POLO.horse is also entitled to take legal action at the User’s general place of jurisdiction.

18.Information Regarding Dispute Settlement

The European Commission provides the option of creating a complaint for Online Dispute Resolution (ODR) for consumers. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

 

19. Amendment of these Terms and Conditions

19.1. POLO.horse reserves the right to change provisions of these General Terms and Conditions at any time and without stating any reasons, taking into account the requirements described below: POLO.horse shall send changes to the customer in written or text form to the email address or postal address stated by the User no later than two weeks before they come into effect. If the User does not object to the validity of the new General Terms and Conditions within two weeks of receiving notification, and if he or she continues to use the services, and especially services provided by POLO.horse, after the expiry of the objection period, the amended General Terms and Conditions are deemed to have been accepted. POLO.horse undertakes to refer separately to the significance of the two-week deadline in the notification containing the amended provisions.

19.2. If the User does not object to the validity of the new General Terms and Conditions within the deadline specified in the point above, POLO.horse remains entitled to ordinarily terminate the contractual relationship with the User with a notice period of two weeks.

 

20.Final Provisions

In the event that individual provisions of this user agreement are ineffective, the remaining provisions shall remain in effect.

POLO.horse